If “Playback not possible” appears on Magenta TV, there can be various reasons for this. There are various solutions you can use to resolve this problem.
Magenta TV: Playback not possible – this is how to proceed
If you have booked Magenta TV but the error message “Playback not possible” appears, the following solutions will help:
- First, try resetting your Telekom media receiver to the factory settings. To do this, switch it off, wait a few seconds and then press the power button again. The word “Load” will now appear on the display. Now switch the receiver off again.
- You must repeat this process three times until the display shows “Downloading”. The reset will now start automatically. Be sure to leave your receiver switched on until the process is complete.
- In addition, the receiver automatically checks whether new updates are available and downloads them. Once this process is complete, you can change your user settings again.
- You should also make sure that the connection between your WLAN and your receiver is working properly.
- It can also help to remove the PowerLAN adapter from the socket, as this sometimes interferes with the connection. To check this, connect the TV Box directly to your WiFi. Now test whether you can play Magenta TV.
Playback of Magenta TV not possible: Other causes
In addition to the causes mentioned above, other problems can prevent Magenta TV from playing:
- If the problem persists, there may be an error in the WLAN connection. Disable the WLAN on your router and establish a LAN connection (i.e. via cable). Test whether Magenta TV can now be played.
- If so, you should check whether a software update is available for your router. It is possible that your router's software is out of date and therefore not compatible with Magenta TV.
- If you have a router from Telekom, you need to go to the “speedport.ip” page. Log in there with your personal data and then go to “Settings”. There you will find the “EasySupport” tab.
- Activate EasySupport and confirm your selection. If a new update is available, your router will download it automatically. This applies to all future updates.
- Read more in detail: Perform update on Speedport.
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