You can have train cancellations and delays reimbursed with Deutschlandticket. Provided that there was a delay of at least one hour.
Deutschlandticket: Train cancellations will be reimbursed
If you are traveling on local transport with the Deutschlandticket, you can Reimburse train cancellations let. However, this only applies if you arrive at your destination at least 60 minutes late due to the failure.
- In this case, you will theoretically receive a flat rate 1,50 Euro. In practice, however, compensation is only paid from a value of four euros paid out. Maximum 25 percent the value of the Germany ticket will be refunded.
- To avoid forfeiting your refund, you can several delays and train cancellations Report your passenger rights together to the passenger rights department or the service center so that you can get over the limit of four euros. A refund can also be requested online via your Customer accountthe DB Navigator app or via the passenger rights form.
- Since then 15.08.2023you can no longer With the Deutschlandticket you can switch to an ICE or IC if local trains have a 20-minute delay that causes you to miss your connecting train. You can only submit an application for reimbursement to the responsible railway company. It is best to ask the train staff to confirm the delay.