If the ZDF media library causes problems when playing, the user is often faced with unexpected hurdles. No matter whether on the TV, on the tablet or on the PC.
Common problems when playing videos in the ZDF media library
If problems occur when playing the ZDF media library – especially if you don't know what the problem is – frustration increases. Since you neither have to pay for it (apart from the GEZ) nor do you need an account, the ZDF media library is tied to the browser. This is largely the cause of a playback problem.
- A fast internet connection is important to be able to play content. So make sure you have sufficient reception. Especially when you are on WiFi.
- A stalled or delayed image can also be due to the servers. Then there are simply too many users online at the same time. This occasionally happens at live events like the World Cup.
- If you suspect the error with ZDF, you can check it on alletreiben.de. There you will see a graph showing who else is having trouble with the service. However, if they are the only one, then it is probably not a general problem.
Here's what you can do if videos won't play
Using your browser correctly is one of the biggest sources of errors and is difficult to manage, especially for laypeople. For the ZDF media library you must activate or install the Flash Player. While this is relatively easy on the PC, it is a little more complicated on the mobile.
- If you start the ZDF media library and do not have Flash Player installed, then follow the instructions. The site automatically detects whether you have already activated the tool or not.
- Alternatively, you can try with a different browser or install the ZDF media library as a program or web app on your PC.
- We advise you to download the appropriate mobile app. iOS users in particular will have problems in the browser. You can find the ZDF media library in our download area free of charge for Android and iOS.
Problems caused by geo-blocking and regional restrictions
An often overlooked problem when playing videos in the ZDF media library is geoblocking. Some content is only available in certain regions, which may mean that you cannot access certain videos outside of Germany. This can be particularly frustrating if you travel or live abroad.
- VPN oder Proxy-Server: Consider using a VPN service or proxy server to access content blocked in your region. Please note, however, that this could violate the ZDF media library's terms of use.
- Error messages due to licenses: Some videos are only available to a limited audience for legal reasons. Check whether a corresponding error message appears.
- Automatic blocking by IP addresses: Certain IP ranges outside of Germany can be blocked by ZDF. Changing your internet provider can sometimes help to get around this problem.
- Time restrictions: Some content is only available for a limited time due to license expiration. Make sure the content you want is still available in the media library.