You can reach T-Mobile customer service in different ways. Depending on the problem, you will then be taken straight to the relevant office.
T-Mobile customer service – reach the employees
In order to reach the right contact person at T-Mobile customer service, the telecommunications company has set up a corresponding page. On the T-Mobile “Service – around the clock” page you will be redirected accordingly depending on the problem.
- Service page: On the T-Mobile customer service page you will not only find the various contact options. Depending on the problem, you will be redirected accordingly and offered help with the solution.
- Recall from T-Mobile: You also have the option of requesting a call from T-Mobile or chatting with one of the employees. If you have asked for a callback, you should have your customer number and the last 6 digits of the IBAN to hand.
- Community: In many cases, answers take a long time to arrive. Ask the “Telekom Helps Community” your question to receive answers as quickly as possible. However, they may be less qualified under certain circumstances.
- General hotline: If all of this seems too complicated or you haven't found a suitable solution, you can also use the general service hotline. You can reach the T-Mobile hotline on the free number 0800 3 302202.
- Order hotline: If you would like to order something from T-Mobile, dial the number 0800 330 8000, which is also free.
- Customer service landline, internet & TV: If you have any questions or problems regarding the subject areas, T-Mobile has also set up a separate, free hotline on 0800 33 01000.
- WhatsApp & iMessage: You can also reach T-Mobile customer service via WhatsApp and Apple iMessage.
- Tipp: You can do almost everything regarding your T-Mobile contracts online in your account.