You can also reach Amazon customer service via telephone hotline. Here you will receive help with problems and concerns relating to Amazon, orders or Amazon Prime.
These are the Amazon customer hotlines
Amazon offers free hotlines for customers from Germany, Austria and Switzerland. In addition to chat bots, keyword searches, FAQs and other help articles, you can also get help from the company in this way. You should know the following telephone numbers:
- Free from Germany: 0800-36 38 469
- Free from Austria: 0800-88 66 32 38
- Free from Switzerland: 0800-74 00 20
- The numbers can be reached daily between 6 a.m. and midnight.
- For other countries, there is a chargeable number: +49 941-78 87 88, for Kindle inquiries, call +49 89-220 610 41. The charges for calls from abroad depend on your telephone provider.
- Are you having problems logging in? We'll show you all the information you need about Amazon login in another practical tip.
- Annoying hotline waiting times can be avoided with an ingenious trick.
Especially for Amazon customers: The callback service
It's even easier if you use the Amazon callback service. The advantage: You can refer directly to the order or the topic you have questions about in advance and you will be connected to the responsible employee.
- Log in to the Amazon homepage and click on the three lines in the top left next to “All” to open the menu.
- Scroll down the menu and click on “Customer Service”.
- Select the order for which you would like help and a callback. Select a reason below. The “callback” option is not available for every item.
- If you see the button “I need more help”, click it.
- On the following page, next to the “Chat now” button, you will find the option for the callback service. Click on “Request a call now”.
- Then enter the phone number where you can be reached and click “Call now”.
More tips
Here we have listed a few articles for you that will provide you with support regarding Amazon and how to contact them.
- You can find further contact options for Amazon in another practical tip.
- In this article, we will tell you how you can contact the Amazon returns center.
- We can also recommend that you take a look at our CHIP forum.
In which cases can Amazon customer service help?
Amazon customer service can help in a variety of cases. Here are some of the most common situations where customer service offers assistance:
- Amazon customer service will help you track your orders if the delivery status is unclear or a package is lost. They will also help with problems such as delayed or damaged deliveries and with changing or canceling orders.
- If you would like to return a product, customer service will provide you with detailed instructions for the return process and the necessary return labels. For legitimate returns, Amazon will ensure a prompt refund of the purchase price.
- If you have trouble logging in, Amazon Customer Service can help you recover your password or unlock locked accounts. They can also help you update important account information, such as payment details or shipping addresses.
- If you have any questions about the benefits of your Amazon Prime membership or if you are having difficulties using Prime Video, Prime Music and other services, customer service is available to help you. They can also help you if you want to change or cancel your Prime membership.
- Amazon Customer Service offers support for technical issues with Amazon devices such as Echo, Kindle or Fire TV if they are not working properly. They are also there to help you if you have difficulties downloading or using digital content such as e-books or music.
- If you experience problems with payment for an order, customer service will help you resolve declined transactions or unclear invoices. They will also help you update your payment information, such as credit card details.
- As a seller on Amazon, you can contact customer service if you have questions about your listings, orders, or your seller account. They will also help you if buyers have complaints or ask questions about your products.
- If you have any difficulties redeeming Amazon vouchers or gift codes, customer service will help you use them correctly. Questions about your balance or the use of gift cards will also be answered competently.