If the ARD live stream doesn't work in the media library, it's annoying. However, there are a few simple solutions to the problem.
ARD Mediathek live stream not working – suggested solutions
The devil is a squirrel – according to this motto, try these simple solutions first:
- Check if the problem is with your internet connection. The Wi-Fi speed should be at least 2 Mbit per second.
- If the Internet is not working, you should check the hardware and software. If this does not help, the only thing that will help is calling the relevant customer service department.
- Restarting your router or modem can also help. If necessary, disconnect the devices from the power supply for a short time.
- The error can also be caused by your browser, so try a different one. Mozilla Firefox and Google Chrome are less susceptible.
- It could also be that the ARD live stream is overloaded. Unfortunately, there is nothing you can do about that. But it can often help to try again and again.
- Alternatively, use the ARD Mediathek app for your smartphone or tablet. The app is also available for Smart TVs.
Other possible solutions
If the live stream is still not running, the following tips may help:
- In addition to connectivity errors, problems with the Adobe Flash Player cannot be ruled out. First, uninstall the Adobe Flash Player. Download the player again and install it.
- If the live stream in the ARD Mediathek still does not work, you can use the following alternative: The ARD also broadcasts a live stream of the current program on its own website, independent of the media library.
- Or you can use other providers such as Zattoo, for which you will need to create an account.