If you would like to cancel your HVV subscription, you can do so either online or in writing. However, keep a few things in mind.
How to cancel your HVV subscription
There are now several ways to cancel your HVV subscription.
- This can be done, for example, using the HVV contact form, which you can use to contact customer service and describe your concerns. The employees will tell you what information they need.
- Another option is to go to a service point that has an HVV card service.
- If your customer number on your HVV card begins with 19, you have the option of canceling the subscription directly via your “Meinhvv account”.
- You can also cancel your subscription using the hvv switch app for your smartphone.
- If you prefer to do it by post or email, send the cancellation to the respective customer contractual partner.
How to find out the contact details of your customer contractual partner
You can find out your contractual partner by looking at the 10-digit number on your HVV chip card. The first number tells you who you should contact.
- If it is the number 1, contact HVV customer service i. H. Hamburger Hochbahn AG.
- With number 2 you have a professional ticket and must contact your employer.
- At 6, contact HVV Customer Service DB Vertriebs GmbH.