With O2 you can cancel your contract in various ways. We will show you the options and offer a letter of termination to download.
Cancel your O2 contract: online, by phone, post or fax
Canceling with O2 is not difficult. It's just as easy to do this by post as it is online.
- At O2 you can find all information about contract termination in your “My o2” account. You can also find out about deadlines and conditions for termination in the extensive FAQs. As is often the case with 24-month contracts, a notice period of three months applies here.
- Only the tariffs “o2 Genion S without cell phone”, “o2 o” and “o2 Blue Flex” are an exception: 6 weeks for “o2 Genion S without cell phone” or 30 days for the other two tariffs. Find out about contract periods and other offers in good time so that the termination goes smoothly.
- The easiest option is probably to cancel by telephone. Call the O2 service staff at 040 51 90 06 642 to. The employees can be reached Monday to Friday from 9:00 a.m. to 8:00 p.m. Saturdays from 10:00 a.m. to 6:00 p.m.
- The easiest way to cancel O2 is to use our O2 cancellation template. Alternatively, you can also use the O2 template yourself. Send the letter by post to Telefónica Germany GmbH & Co. OHG, customer service, 90345 Nuremberg or by fax 01805 571766.
- Alternatively, you can also cancel online: To do this, go to “My O2” and go to “Mark cancellation”. Now you have to call O2 again within ten days and confirm that you really want to cancel.
Termination conditions at O2
Cancellation by email is not possible at O2. However, you can reserve the cancellation under “My o2” and then confirm it by telephone within 10 days. Please note, however, that most contracts with O2 have a term of at least 24 months. As a rule, you must cancel at least three months before the end of the contract The contract term can be terminated, otherwise it will be extended by a further 12 months. There is only a special right of termination in a few cases: For example, if the price increases, you can end the contract – without having to accept this.
Simple and convenient: Cancel your O2 contract directly here (advertisement)
A simple way to cancel your contract is via our partner Aboalarm. All you have to do is enter your personal data in the pre-formulated cancellation letter. Then print out the letter and send the cancellation to the address provided. Optionally, Aboalarm even takes care of the cancellation completely for you: The cancellation service costs either 3.49 euros or 4.49 euros, depending on the payment method you choose. Note: If you cancel your contract via Aboalarm, CHIP may receive a commission. You can find more information about our revenue models here.
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