If you have received an SMS notifying you that your Deutsche Bank PhotoTAN app is expiring, this is phishing.
Deutsche Bank: How to recognize phishing messages
Fraudsters repeatedly try to access personal data via fake emails or fake SMS. If you have received an SMS in which Deutsche Bank supposedly informs you that your PhotoTAN app is expiring, this is phishing.
- There is an SMS in circulation that reads: “Dear Deutsche Bank customer, your registration for the PhotoTAN app is expiring. Renew now. db-erneuern.site/startum”
- However, the link is not the official Deutsche Bank website, but rather you will be directed to a fake page that may even look deceptively similar to the original, but has only one goal: to get your data.
- If you are asked to enter your login details for online banking or your PhotoTAN app, you should immediately pay attention. Deutsche Bank will not ask you to do this via SMS – this is a scam!
This is how you deal with fake SMS
If you haven't recently registered for Deutsche Bank's PhotoTAN app, it should be immediately clear that the message is fake.
- Even if you are a customer of the bank, the bank will not contact you via SMS. Your bank is more likely to contact you in a formal letter or in an official email.
- Therefore, never click on links in questionable SMS messages or give out your data.
- Delete the fake SMS immediately. You can also contact Deutsche Bank customer service if you are unsure whether there are really problems with your FotoTAN app.
- If you have already clicked on the link and entered your details, you should immediately change the password for your online banking and contact the bank to report the problem.