The Swiss online shop Galaxus answers the most important questions about ordering in its help center – which you can contact. If you have any other concerns, you can contact the company. We will show you how to reach support.
Contact Galaxus in Switzerland
Many questions can be answered in the help center, which is why it is a good idea to look for an answer here first. If you still have questions, you can contact Galaxus customer service in Switzerland as follows:
- Contact form: You can contact support via the contact form. Select whether you are a private or business customer and then state the reason for your query. You will also receive recommendations on the best way to contact us.
- Webchat: If necessary, you can also start a chat using the contact form. This contact option is generally recommended.
- Assistant: You can also use the Galaxus Assistant. This will help you with common questions and explain what other contact options you have.
- Address: You can contact Galaxus in writing at: Digitec Galaxus AG, Customer Service, Pfingstweidstrasse 60b, CH-8005 Zurich.
How to reach Galaxus in Germany
In Germany, it is also worth checking out the help center first, as some questions can be answered there. If you still want to contact Galaxus, you can do so as follows: If you want to contact Galaxus customer service from Germany, there are other contact options available. Private customers can contact the company Monday to Friday from 10 a.m. to 1 p.m. and 2:30 p.m. to 6 p.m.
- Contact form: A contact form is also available for German customers. Please indicate here whether you are a private or business customer. Also state the reason for your inquiry to receive a recommended contact option.
- Webchat: You can start the chat directly at the end of the contact form. Galaxus itself recommends this method of contact.
- Telephone: If you prefer to contact us by phone, please call +49 (0) 40 334 614 747. Support is available by phone and chat from Monday to Friday from 8 a.m. to 8 p.m. and by phone on Saturdays from 9 a.m. to 2 p.m.
- Address: You can reach the company by post at: Galaxus Deutschland GmbH, Customer Service, Schützenstraße 5, 22761 Hamburg. Important to know: You should not send packages to this address because the logistics center is located in Krefeld. Simply use the return label.
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